This statement was last updated November 7, 2011.
LaneGuide is committed to protecting your privacy. We do require information
to provide services that you request, and this privacy statement explains
data collection and use in those situations. This privacy statement only
applies to LaneGuide.com, LaneGuide.net, LaneCreditorsGuide.com,
CreditUnionRegister.com; it does not apply to any other LaneGuide sites,
products or services.
Please read the complete LaneGuide.com privacy statement below.
Collection of your Personal Information
We will ask you when we need information that personally identifies you
(personal information) or allows us to contact you personally. Generally,
this information is requested when you are purchasing and/or registering
LaneGuide products or services. Personal information collected by
LaneGuide.com often is limited to e-mail address, personal name, and
address, but may include other information when needed to provide a service
you requested. If you provide a phone number as a contact number, you are
authorizing LaneGuide to contact you even if that number is on the Federal
Do Not Call list.
For example: If you choose a service or transaction that requires payment,
such as making a purchase at the Online Store of the Web site or subscribing
to LaneGuide Online, we will request personal information necessary for
billing and shipping, such as: name, address, telephone number, fax number,
and credit card number.
When you buy and install a new product, we may ask you to register the
product electronically. We keep this registration information on file with
any information you've already given us on previous visits to our Web site.
LaneGuide.com also collects certain information about your computer hardware
and software. This information may include: your IP address, browser used,
domain name, log information and access time and any referring Web site
addresses. This information is used for the operation of the service, to
maintain quality of the service, and to track general statistics regarding
use of LaneGuide.com. LaneGuide.com also collects information about which
pages our customers visit or search for within LaneGuide.com.
LaneGuide.com uses verification software as subscriber
authentication service. When you sign in to this site using Authentix®
WebQuota™, you will be asked to provide your e-mail address and a password
to sign you in.Use of your Personal Information
We use your personal information for the following purposes:
To deliver services, such as publication updates, software updates, or
product that you request or purchase.
To alert you to product upgrades, special offers, pending cancellation,
updated information and/or other new services from LaneGuide.
To allow you access to subscription only areas of our site as appropriate.
To allow LaneGuide to fax invoices and renewal offers to any fax number you
provide as part of our business relationship with you.
We occasionally contract other companies to provide limited services on our
behalf, including packaging or sending U.S. postal mail.
We will only
provide those companies the information they need to deliver the service,
and they are prohibited from using that information for any other purpose.
LaneGuide may disclose your personal information if required to do so by law
or in the good-faith belief that such action is necessary to: (a) conform to
the edicts of the law or comply with legal process served on LaneGuide or
the site; (b) protect and defend the rights or property of LaneGuide; or (c)
in case of a force majure.
Disclosure of Non-Personal Data
LaneGuide's primary business activity is an information compiler and data
publisher. Information such as company name, address, phone, fax or
corporate website, may be included in our publication or database files.
Such information is usually of "public record" and part of our usual and
customary business practices.
LaneGuide will not disclose your personal information such as personal name,
personal email address, credit card information, passwords, products
purchased, or visitation information to any third party aside from your
listing in the directory.
Control of your Personal Information
When you register, or otherwise give us personal information, LaneGuide.com
will not share that information with third parties without your permission,
other than for the limited exceptions already listed. It will only be used
for the purposes stated above.
LaneGuide.com may send out periodic e-mails or faxes informing you of
subscription renewals, issue updates, or releases related to a product or
service you ordered, or to confirm you requested a product or service. You
will not be able to choose to unsubscribe to these mailings, as they are
considered an essential part of the service you have subscribed to and
deemed a part of our "business relationship."
Accessing your Personal Information
We will provide you with the means to ensure that your personal information
is correct and current. You can review and edit your personal information
under Your Account section. You will be asked to enter your email (username)
and password before viewing your personal information.
Some services offered on LaneGuide.com may collect information that is not
accessible via the Your Account section. However, in such cases, you can
access your personal information by contacting LaneGuide.com as described at
the bottom of this statement, or through alternative means of access
described by the service. You can change or edit your personal information
by contacting one of our Customer Service representatives Monday through
Friday, between the hours of 8 a.m. and 5 p.m. PT at 1-800-526-3484.
Security of your Personal Information
LaneGuide.com is committed to protecting the security of your personal
information. We use a variety of security technologies and procedures to
help protect your personal information from unauthorized access or
disclosure. When we transmit sensitive information (such as a credit card
number) over the internet, we protect it through the use of encryption
technology, such as the Secure Socket Layer (SSL) protocol. You can verify
the status of the SSL protocol by clicking on the certificate certification link within your browser (e.g., padlock icon)
on any secured web page.
We do not store credit card numbers or codes on our servers. We use a bank-approved third-party gateway processor for all online transactions.
Further, we do NOT automatically rebill your credit card for subsequent renewals. You will be notified with a renewal invoice at the end of your
current subscription period.
Protection of Children's Personal Information
LaneGuide.com is a commercial, business to business, site and does not
knowingly collect any personal information from children.
When a customer visits the site, a cookie may be placed on the customer's
machine (if the customer accepts cookies) or is read if the customer has
collection of the site visitation statistics described above.
verification software on the LaneGuide.net Web site. If you choose to not
have your browser accept cookies from the LaneGuide.com Web site, may not be
able to subscribe or use the service offerings on the site.
LaneGuide.com will occasionally update this privacy statement. When we do,
LaneGuide welcomes your comments regarding this privacy statement, please
contact us by e-mail, or U.S. Postal Service.
10399 Double R Blvd
Reno, Nevada 89521
Last Updated: Thursday, November
7, 2011 - 9:00 am. Pacific Time